Question of the Month: How Do You Manage Conflict?
Which of the following methods is the most effective means for dealing with conflict in work and at home? Which approach do you most frequently use?
A) Avoid it at all costs since conflict tends to make enemies of colleagues, friends and family.
B) Assertively put forward your point of view clearly articulating exactly why your position is right.
C) Directly communicate with the party or parties involved seeking to identify areas of common agreement before addressing areas of disagreement.
D) Divert negative energy away from conflict situations by drawing the attention of the party or parties involved to less divisive matters.